Main Office: (586) 281-0150
Monday – Friday: 8am – 4pm
Frequently Asked Questions:
Q. Do I need to make an appointment to report for the first time?
- No! Report directly to one of our 5 testing facilities during business hours and they will provide you with everything you need for testing.
Q. What do I need to bring for my first test?
- A photo ID; cash or money order for testing; a testing referral (if provided by the Court).
Q. I missed a test, what do I do now?
- Call your Court/ Probation Officer and ask if they want you to do a make-up test. If you choose to do a make-up test, that is your choice and there is no guarantee that the Court/ your Probation Officer will accept the make-up. To do a make-up test, report directly to the testing site. Be prepared to pay your test fee PLUS a $10 make-up fee.
Q. Can you tell me what I am testing for?
- No, that information comes directly from the court. Please reach out to your Court/ Probation Officer for more information on what you are being tested for.
Q. Can you tell me when I am done testing?
- No, the court will inform TAP when your file should be closed. If you believe your file should be closed, please contact your Court/ Probation Officer to have them send a file closure notice to TAP.
- Please refer to your testing referral or call TAP’s main office for further questions.
Q. Do I have to report to the same testing site every time?
- No! All TAP sites have access to the same information. You may report to any testing site at any time.
Q. I received an automated message informing me I have 24 hours to report to a testing site, what is this about?
- If you receive one of these messages, report to a TAP site within 24 hours and testing staff will inform you of the specific reason for this call. Please do not call the main office with questions regarding this call, as they cannot discuss results over the phone due to confidentiality reasons.
Q. I failed to provide a sample, what do I do now?
- Call your Court/ Probation Officer and ask if they want you to do a make-up test. If you choose to do a make-up test, that is your choice and there is no guarantee that the Court/ your Probation Officer will accept the make-up. To do a make-up test, report directly to the testing site. Be prepared to pay your test fee PLUS a $10 make-up fee.
Q. I do not have a photo ID; how can I report for testing?
- A photo ID is required for testing. A few examples of what you can use as a photo ID are:
- State Identification Card/ Drivers’ License
- Costco Card
- Debit/ Credit Cards that have a picture on them
- Work/ School ID
- Mugshot
- Yearbook
- Booking photo
- Expired drivers’ licenses
- Any documentation with both your name and your picture will work. Social media sites will not be accepted as a valid ID. you may be able to contact the Court/ arresting agency for a copy of your mugshot.
Q. I do not have money to test, what should I do?
- Unfortunately, you will need full payment for all testing at TAP. If you do not have funds to test, you can report to the testing site and staff will note your file that you reported but did not have full payment.
Q. Can I bring my children to test with me?
- No, only clients are permitted inside of the facility.
Q. Am I going to be violated for testing positive/ failing to provide a sample/ missing a test?
- TAP does not have access to this information, you will need to contact the Court directly.
Q. When is my next Court hearing/ Probation meeting?
- TAP does not have access to this information, you will need to contact the Court directly.
Q. I lost my hotline information sheet, what is the hotline phone number?
- The phone number is 586-960-0006
Q. I lost my hotline information sheet, how can I get my PIN (ID number)?
- Call our main office Monday - Friday 8am - 4pm. If you are not able to reach someone in the office you must report to one of our locations to get this information.
Q. When I call the hotline it is saying my PIN (ID number) is expired, what does this mean?
- This means your file has been closed. Please call the Court/ your Probation Officer or the main office if you feel this is incorrect.
Q. The Court changed my frequency, did my PIN change?
- No. Your PIN is unique to your personal file and will not change. If your file has been closed for a long time your PIN may have changed. Please call our main office or report to one of our locations for more information.
Q. Do I need to bring in my prescriptions?
- Yes, please provide TAP with updated prescriptions every time you get them filled.
